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| Q: |
Which license type is right for me? |
| A: |
Installation of the program purchased under a Single-User Personal License is restricted to one single personal computer owned by or under control of the licensee plus one additional computer also owned by the licensee.
With Single-User Commercial License, you (individual) can use the software in a business, academic, or government environment. You may use the program on exactly one computer per license.
You may not give, transfer or sell multi-user-licensed copies of Wonder Photo Studio software, nor include such copies in, or with products you sell or deliver to any third party. |
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| Q: |
Is it safe to order online? |
| A: |
Emetrix (who is the e-commerce partner for ZCStar) has an order process that is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet. |
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| Q: |
How long will it take to process my order? |
| A: |
For Download Version:
You will receive a confirmation for your transaction immediately after you place your order online. You will also receive a confirmation by email that will contain all of your order data including your invoice or receipt.
An order request will also be sent to the our database by email. (This will take minutes or more to process by Emetrix). As soon as we receive the order request, the ultimate confirmation will be sent to you via email containing the link of the downloadable "exe" file and the Registration Code for installation.
If you do not receive an order confirmation after you have submitted your order, please email to user@zcstar.com to contact us .
For CD Version:
Once your order has been processed successfully, a registration email will be sent to you immediately. You can download a new version of our software from the URL we sent to you in the registration email to use the software before your CD finally arrives.
We will ship via US Postal Service First Class mail (US) and Air Mail (overseas) within two business days after receiving your order. Please allow 3 weeks for delivery (US) or 4 weeks for delivery (overseas), although it usually takes much shorter time. |
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| Q: |
What can I do if I haven't got my unlock key after payment? |
| A: |
There are some reasons why this could happen.In most cases ,it is caused by that the registration email is held back as "SPAM" by your email provider. Please email your another email address to support@zcstar.com. We will send your serial number to you in one business day. |
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| Q: |
What happens if I have a software crash or change computers and lose my software and/or keys? |
| A: |
To retrieve the registration key from your prepaid account, please email to support@zcstar.com. In your email, please include your order id, email address, product name and version. After receiving your email, we will send a new serial number to you in one business day. |
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| Q: |
Can I get a refund if I am not satisfied? |
| A: |
ZCStar Software's products are provided as trial versions for download directly from our site. Use these 'try-before-you-buy' versions to ensure that they are compatible with your computer systems and satisfy all of your requirements before purchasing the full version.
All sales are final. Once the registration details and download instructions have been issued, they cannot be cancelled. Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist within the first 30 days of purchase. |
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| Q: |
Do I get upgrades free? |
| A: |
Being a registered user of Wonder Photo Studio, you are entitled to a free copy of any minor updates to this product. For example, if you have purchased version 1.0 of the product, you will get all the further 1.x versions free.
In addition, once a major revision of the software you have previously purchased is released, you'll probably need to pay an upgrade fee if you want to take advantage of this major update, since it may be combined with a significant amount of improvements and new features. |
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| Q: |
Do I get live support and e-mail support? |
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You are welcome to send email to our Customer Service Center(support@zcstar.com). Our support team will respond as soon as possible.(Usually within 48 hours). For immediate assistance, you can also use MSN. Our MSN ID is zcstarsupport@hotmail.com. Simply add our msn to contact with our support team. We will do our best to help you in real time!
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